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Comments for Virus and Back-Up Average Rating Click here to add your own comments

Feb 06, 2010 Rating Remove viruses before backup by: Support Hello Kate, Yes you could back up a viurs. To keep that from happening you should - 1) Update your Anti virus, trojan, spyware software. 2) Restart the computer in the 'Safe Mode' (You do this by pressing F8 when the computer is just starting - depending on the computer it may take a couple of restarts to get in the Safe Mode, you have to be fast). 3) Once you are in the Safe Mode run your anti programs to clean the hard drives. See this page for more help on cleaning your computer - Cleaning a computer As for the crashing see this page to help you 'fix' Vista (this is for Windows 7 but will work for Vista) - Optimization of Windows 7 This backup process is for XP but it will help you Vista - Backup for Windows XP Let me know if you need any more help...

Feb 08, 2010 Rating Problem Solved! by: Kate... again Thanks for the quick and helpful response. I waited until I was sure of the issue before commenting back here. There were no viruses, worms etc. The issue was caused by a corrupt Google toolbar in Firefox. Uninstalling the bar, and then FF too followed by re-installing FF fixed the issue which I since learned is called hanging. But the good news is that it spurred me into getting a external hard drive capable of hand-free backups. Thanks again, Kate

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