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Upgrade Ram turns computer consently rebooting itself.

by Mary
(Brick, NJ USA)

I was upgrading RAM on emachine T2792, the RAM in the computer was DDR PC2700. When I went to a PC store, they told me that DDR 400 PC3200 is compatilbe to DDR PC2700 .

I put the ram in and now the computer boots up goes through until Icons start coming up on windows XP, then it reboots on its own.

I am not sure if it is the motherboard problem, because now the old RAM is doing the rebooting too.

Did I do damage to the components to the motherbother that hold ram by putting in wrong ram? The computer was just slow and need a new mouse before I put in the new ram.

Could you please give me some idea of what could be going on?

I like repair the computer.

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Upgrade Ram turns computer consently rebooting itself.

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Feb 10, 2011
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Memory
by: Support

Hello Mary,

Researching your computer on Kingston memory (www.kingston.com) shows no upgrade path to higher or faster memory that you bought, the web site shows only PC 2700 and the largest is 1 Gig.

Try this:
Power down the computer, remove the power cord.

Put the orginal memory back in the slots they came out of, insure they are seated all the way in the slots, the little locks on the end of the memory module will 'click' when the module is pressed in to the slot.

Put the cover back on and power it up, go in to the BIOS settings and then save the settings.

This will insure the motherboard reconizes and intalizes the memory that is in the slots.

Let the computer start.

Did that stop the computer from rebooting?

When it reboots do you get any error codes on the screen or just a restart?

Did the memory damage something on the motherboard?

Unknown, it is possible that the faster memory damgaged the chip set that controls the memory, but is unlikly.

If the computer comes back up fine, take the memory back to where you bought it, I would suggest you talk to the manager/owner and tell them that the memory you bought (under recommendation of an employee) was the wrong memory and that you machine can not use anything besides PC 2700 memory.

Hope this helps...

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