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Unable to get to my desktop.

by Joanie
(Depew, NY)

Dell laptop with windows Vista which won't boot. It continues to return to a screen that says highlight your choice - start normally or run scan to determine the problem - doesn't matter which one I do - it continues to return to that screen.

Ran test (pressed F12 to get to the screen) - couple of errors that came up:
SMART Long Test:
Error Code: ofoo:0750 / msg:ide device failed; the self-test failed the read portion of the test.

Read Test:
Error Code: ofoo:0244
Msg: Block 25860891:Uncorrectable data error or media is write protected.
Error Code:ofoo:0244
Msg. Block 25860892:Uncorrectable data error or media iw write protected.

It is still running the read test.

THANK YOU for any assistance.

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Unable to get to my desktop.

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Apr 10, 2010
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Hard drive failure
by: Suuport

Hello Joanie,

From the discription that the test program is telling you that your hard drive has failed.

If the laptop is under waranty I suggest you send it back to Dell to be replaced.

If it is not under waranty then you could buy a replacement drive, IDE drives for laptops are not as cheap as desktop drives but you should be able to find one for less than a hundred dollars that has a fairly large capacity.

Then you will have to reinstall Vista, that may be a problem if you don't have the cd's to do the restore to a new hard drive. (I haven't worked on a Dell in a couple of years but HP puts the restore source on a seperate partition on the hard drive. Not a good idea if the hard drive fails...)

Do you have a backup of your data?

Hope this helps...

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