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Comments for Retrospect 7.7 files locked,catalogs locked Average Rating Click here to add your own comments

Sep 28, 2010 Rating Windows 7 / Vista files by: Support Hello Eldwin, When MS changed the file structure for Vista / Windows 7 they changed how and who can change the attirbutes for a file (the read, write, modify characteristics assigned to each file). If you have problems changing a file then you do not have the rights to do so. One way to change the rights on the file is to take 'ownership' of the file. When you install Vista / Windows7 the install process creates a user called 'Installer' and sets all the files that are being installed as read only or hidden. The only way to chage the read only or hidden attiribute is to take 'ownership' of the file(s). To take ownership you have to use the explorer, go to the properties of the file or folder and then to the securtiy tab. Then go to the 'Edit' button, you have to 'drill' down through two or three pages go get to the section you need to take ownership. You will also need to have Administrator rights on the computer to do this change. Hope this helps...

Sep 28, 2010 Rating reply by: Anonymous this did not help same error *** Edit Support *** Then you need to backup your data and install the OS again.

Oct 05, 2010 Rating Follow instructions by: Eldwin Brock Monte,I have discovered the problem using one of your old tricks.Using msconfig I isolated the problem to System Mechanic 9 (IOLO) interfering with the permissions for Retrospect 7.7. I d/l S/M 10 same problem,unchecked IOLO on start-up then everything worked properly. Thank You

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