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How to fix a crashed (black screen) computer?

by Cathleen
(Anchorage, AK USA)

I am running Windows Vista Home Premium 64-bit (a nightmare in itself) and attempted to upgrade to Windows 7 Ultimate 64-bit. At first I got an incomplete installation and it rolled back. Upon the 2nd attempt, I got the same hung, black screen. Now, however, when I restart my computer, even after trying various "safe" modes, I get so far as the pulsating Windows icon screen and then...nothing...no cursor, no prompt. I am also not able to start from a boot disk.

According to some forums, it may be that the registry needs repair. How do I repair a computer in this state...not even a dos prompt?

Thanks!

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How to fix a crashed (black screen) computer?

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Nov 15, 2009
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starstarstarstarstar 		Windows 7 Upgrade failed
by: Support

Hello Cathleen,

If you see the 'Starting Windows' and the logo then the video driver for Vista/Windows 7 are incorrectly installed.

Do you know what type of video device is in the computer? If the computer is say a HP then you can go to the HP web site, then in the Support/Download drivers and download the correct video drivers for your system.

Did you do a 'Upgrade' from Vista to Windows 7 or did you do a fresh install where Windows 7 formated the hard drive?

If you did the upgrade path try to install Windows 7 using the Advanced settings and format the drive.

The only thing I can think of is that the Video driver for Vista 64 and Windows 7 64 bit are very close and Windows 7 install did not install the newer vidio driver thus causing your black screen when starting the computer.

Hope this helps...

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