Disclaimer:

All comments posted to this web site are opinions expressed by the poster and/or the owner of this web site. The owner is not responsible for comments or repairs to computers that others may do. I will  warn you that you may be violating your computer manufacture's warrantee for certain things. Be sure to read it before opening your computer case!

I work hard to expand this free information.

You may express your gratitude by donating with your help supporting the server costs and help keeping the section alive.

dvd/cd drive is inoperable

by Carol
(Lumberton, NC USA)

Hello

Bought a Dell laptop(latitude) off of ebay, no software included.

Dvd/cd worked until I emptied some pennies out that 3 yr old nephew put in, now it doesn't work.

Device manager has it flagged, and is enabled. I don't know if it is damaged or not.

Afraid to uninstall, no software to reinstall.

Help!

Comments for
dvd/cd drive is inoperable

Average Rating starstarstarstarstar

Click here to add your own comments

Jan 03, 2010
Rating
starstarstarstarstar 		Device Driver
by: Support

Hello Carol,

You can find the correct driver from Dell's web site here:

http://support.dell.com/support/downloads/index.aspx?c=us&cs=19&l=en&s=dhs

You can find them by entering the Service Tag number on the underside of the laptop or you can find them by using the model and model number.

Download them and read the readme file, it will tell you how to install the drivers.

Before you go that far there may be something in the DVD drive, you can take it out of the computer and see if there is something below the tray.

You can remove the DVD drive while the computer is powered up or you can shut the computer down then remove the DVD drive, your choice.

Before removing the drive eject or open the tray, then using the 'Safely Remove Hardware' in the taskbar tray shut the DVD down, then remove it from the computer. There should be a release either on the side next to the DVD or on the underside of the computer.

When you get the drive out of the computer open the tray all the way up then turn it over. If there is anything still in the drive you will hear it moving around.

Now if the pennies broke something inside the drive you will have to replace it.

Here is a good resource for older computer batteries, hard drives, and CD/DVD drives:

http://www.laptoprepairguru.com/

Hope this helps...

Click here to add your own comments

Join in and write your own page! It's easy to do. How?
Simply click here to return to Q and A

Return to top

From the Desert South West ~ Arizona, USA
Copyright DIY-Computer-Repair.Com 2006-2011

powered-by-sbi



My Twitter! xml-rss Add to My Yahoo!
Add to My MSN Add to Google AddThis Social Bookmark Button My StumbleUpon Page Computer Blogs - BlogCatalog Blog Directory

Page copy protected against web site content infringement by Copyscape

www.diy-computer-repair.com BBB Business Review




DIY Insiders
Enter Email
Enter password


Fire that geek that is messing up your computer, you can do a better job.

Finally geek secrets revealed then translated in to everyday English!

Self Computer Repair Unleashed! E-book

The Official  www.diy-computer-repair.com Reference manuals

Get yours Today!


Home

E-Courses!

DIY Computer Repair Five Part E-Course

A seven part Advanced E-Course on computer repair for you!

Would you like to Over Clock your cpu and/or memory with out destroying them? Here is an E-Course that will show you how to do it!

What do you think of when you hear virtual computing?

Fix It! Your
DIY Computer Repair
Newsletter!
Click here to get your copy of Fix It!


Windows 7
is coming to a
computer near you!
Don't be left
wondering
what to do!
On Release day the free e-book will not be available and the price may go up!
Order your
copy of
Windows 7
Ultimate
Guide now!


My Twitter!

Please donate $5