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Dell Laptop Mystery

by Geo
(Otsego, MI)

A friend asked me to check out her laptop. This laptop is about two years old.

Here is the strange issue I observed and to date have not found a remedy.

This is a Windows Vista operating system and there are two lines crossing the bottom of the desktop just above the task bar. At times the lines separate apart enough to see some small icons moving from left to right. They appear to be the same icons as the ones on the desktop.

I have restored the system to an earlier restore point but that had no effect.

We have done a deep scan with the VIPRE antivirus/malware program and no issues are found.

This is very strange activity and I have not seen anything like this before. Other than this issue, the laptop runs fine. Any ideas out there?

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Dell Laptop Mystery

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Apr 15, 2010
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Video failure or corrupt profile?
by: Support

Hello Geo,

A couple of things come to mind -

1) The embedded video controller or the video screen could be failing.

Try this: Connect the Laptop to an external monitor. If it is still there then you have eliminated the video screen.

That leaves the embedded controller, if it is the controller then the motherboard will have to be changed to eliminate the problem.

2) Corrupt profile -

Are there any other profiles on the computer besides the owners?

If so see if the double line is still there, if not make one and then see if the double line is there.

If it is then the embedded controller is failing.

If it isn't there then the user profile is corrupt.

If the profile is corrupt you have two choices -

Use a different profile or make one.

Give that profile the rights that the owner now has, then move all the data and short cuts to that profile.

If the laptop has say MS Office and the owner uses Outlook you need to move the outlook.pst and the mailbox.pab to the new profile or the owner will not have their email archive. Sometimes a corrupt profile will cause some weird problems.

Hope this helps..

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